Refund policy

We want what arrives to be right. If it is not, email us at hello@blackmarlintradingcompany.com with your order number and a line about what happened, and we will sort it out.

If we got it wrong

If something arrives damaged, spoiled, mouldy, off, or is not what you ordered, that is on us. Tell us within 7 days of delivery and we will send a replacement or refund the item, whichever you prefer. You do not need to send anything back.

Opened food

Because these are food products, we cannot take back anything that has been opened unless there was something wrong with it when it reached you. A jar you opened, tasted and decided was not for you is not returnable.

Unopened items

Unopened items in their original packaging can be returned within 30 days of delivery. Contact us first and we will tell you where to send them. Once they arrive we refund the price of the items to your original payment method. Return postage is paid by the customer unless the return is our fault.

Ship's Store apparel and drinkware

These are printed to order, so we can only replace them if they arrive damaged, misprinted, or in the wrong size to what you ordered.

Case by case

Every return is handled individually. If your situation is not covered above, write to us anyway. We would rather hear from you than have you stuck with something you are not happy with.

Refund timing

Refunds go back to the original payment method. Allow up to 10 business days for your bank or card issuer to show it.